Bin Rental Terms & Conditions

By booking a bin with BinWise Disposal (“BinWise,” “we,” “us,” or “the Company”), you (“you” or “the Customer”) agree to the following terms and conditions.

1. Renting a Bin

• The bin is rented for waste disposal purposes only.

• You are responsible for the bin from the time it is delivered until it is picked up.

• You are responsible for obtaining any permits or permissions required to place the bin on public or private property.

• The bin must remain at the delivery location unless BinWise has approved a move.

• BinWise reserves the right to refuse service or remove a bin if these terms are violated.

2. Payment & Additional Charges

• Payment is required at the time of booking unless otherwise agreed in writing.

• Standard bin rentals include 1 tonne (1,000 kg) of disposal weight.

• Additional weight above the included 1 tonne is charged at $89 per tonne.

• Dirt, sod and concrete bins are separate flat-rate rentals and are subject to their specific weight and/or volume limits. The standard 1-tonne allowance and $89/tonne overage rate do not apply to these bins unless otherwise stated at the time of booking.

• Additional charges may apply for:

  • Additional rental days

  • Exceeding applicable weight or volume limits

  • Overfilling the bin

  • Restricted or blocked pickup access

  • Prohibited or hazardous materials

  • Damage, loss or theft of the bin

  • Unauthorized movement of the bin

  • Any other costs resulting from a violation of these terms

• You authorize BinWise to charge applicable additional fees to the payment method on file.

3. Bin Use & Customer Responsibilities

Filling the Bin

• Materials must remain level with or below the top edge of the bin. Do not overfill the bin or allow materials to hang over the sides.

• BinWise may refuse pickup of an unsafe or overfilled bin. Additional charges may apply if a return trip or corrective action is required.

Prohibited Materials

The following materials are not permitted in BinWise rental bins:

• Hazardous or toxic materials, including chemicals and asbestos

• Batteries of any kind, including automotive and lithium batteries

• Oil, fuel or other hazardous fluids

• Liquids, including paint and other liquid waste

• Flammable or explosive materials, including gasoline, propane tanks and fireworks

• Firearms or firearm-related items (guns, bullets, casings, parts or locked cases)

• Biohazardous or potentially infectious materials, including medical waste, fecal matter and deceased animals

• Any other material prohibited by applicable laws, regulations or disposal facility requirements

Heavy Materials

Dirt, sod, soil, concrete, rock, gravel, boulders, bricks, pavers, stucco, masonry and similar heavy materials are not permitted in standard bins.

These materials may only be accepted in a dedicated dirt/sod or concrete bin, or with prior approval from BinWise. Dedicated bins are subject to their specific weight and/or volume limits.

Accepted Items

Electronics, tires, appliances, furniture, mattresses, box springs, small engines and other common household or renovation materials are generally accepted provided they do not contain prohibited materials.

• Mattresses: $25 per mattress

• Box springs: included with regular disposal pricing

• Small engines: must be drained of fuel, oil and other hazardous fluids before being placed in the bin

• Other items: Tires, Appliances, Electronics, Non-Perishable food.

For a detailed list of accepted and prohibited materials, please refer to our Allowed & Not Allowed Bin Rental Guide.

Bin Movement & Loading

• You must not move, drag, lift or relocate the bin. Only BinWise is authorized to move the bin.

• You must not use heavy machinery, compactors or mechanical equipment to load, compress or crush materials inside the bin. Damage caused by this type of use may result in additional charges.

• The bin must be placed on a stable and reasonably accessible surface.

• You are responsible for ensuring that the bin and the pickup area remain accessible and free of vehicles, equipment, debris or other obstructions.

• If BinWise cannot safely access or pick up the bin because the area is blocked or inaccessible, additional charges may apply.

4. BinWise Responsibilities

BinWise will:

• Deliver and retrieve the bin as scheduled, subject to weather, road conditions and other circumstances outside our control.

• Dispose of collected waste in accordance with applicable laws and disposal facility requirements.

• Provide any paid add-ons that were selected during booking, where available.

Optional services may include items such as:

• Time-slot delivery

• Driveway protection pads

• Cancellation insurance

If BinWise is unable to provide a paid add-on that was selected during booking, the charge for that specific add-on will be refunded.

5. Bin Damage, Property Damage & Liability

• BinWise takes reasonable care when delivering and removing bins. However, normal bin placement and removal can cause marks, scratches, dents or other damage to driveways, lawns, sidewalks and other surfaces.

• You are responsible for selecting a suitable placement location and for any required permits or permissions.

• BinWise is not responsible for damage to underground utilities, irrigation systems or other items that are not clearly identified before delivery.

• You are responsible for any damage to the bin caused by misuse, prohibited materials, unauthorized movement, mechanical loading, fire, vandalism, theft or other actions occurring while the bin is in your care.

• You are responsible for any fines, disposal charges, claims or other costs resulting from prohibited materials or improper use of the bin.

• To the extent permitted by law, you agree to indemnify and hold BinWise harmless from claims, losses, fines or expenses arising from your improper use of the bin or violation of these terms.

6. Cancellations & Rescheduling

• Cancellations and rescheduling requests require at least 24 hours’ notice.

• Without cancellation insurance:

  • Cancellation fee: $50

  • Rescheduling fee: $25

• With cancellation insurance, cancellation and rescheduling are free when at least 24 hours’ notice is provided.

• Requests made with less than 24 hours’ notice may be subject to applicable charges.

• BinWise may update these terms from time to time. Updated terms will apply to future rentals.

7. Delays & Uncontrollable Events

BinWise is not responsible for delays or service interruptions caused by circumstances outside our reasonable control, including:

• Severe weather

• Floods, wildfires or other natural disasters

• Road closures or government restrictions

• Accidents or unsafe road conditions

• Labour shortages or disruptions

• Equipment failures

• Supply chain disruptions

• Other unforeseen circumstances

When these situations occur, BinWise may reschedule or cancel a service where necessary.

8. Service Disclaimer

BinWise provides its services on an “as available” basis and does not guarantee that service will always be uninterrupted or error-free.

BinWise does not guarantee that a particular bin size will be suitable for every type or quantity of waste. You are responsible for selecting an appropriate bin size based on your project and materials.

9. Limitation of Liability

To the extent permitted by law, BinWise’s total liability for any claim relating to a rental will not exceed the amount paid for that rental.

BinWise will not be responsible for indirect, incidental or consequential losses, including lost profits, business interruption or other indirect damages.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. Governing Law & Dispute Resolution

These terms are governed by the laws of Alberta, Canada.

If a dispute arises, both parties agree to first make a reasonable effort to resolve the matter directly.

Where appropriate, the parties may attempt mediation before pursuing other available legal remedies. Any dispute that cannot be resolved informally may be brought before a court or other forum with appropriate jurisdiction.

11. Right to Refuse Service

BinWise reserves the right to refuse service, cancel a rental or remove a bin where reasonably necessary, including when a Customer:

• Provides false or misleading information

• Violates these Terms & Conditions

• Places prohibited materials in the bin

• Uses the bin in an unsafe manner

• Engages in threatening, abusive or fraudulent behaviour toward BinWise employees, drivers or representatives

12. Changes to These Terms

Any specific changes or exceptions to these Terms & Conditions must be agreed to by BinWise in writing.

13. Severability

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Customer Acknowledgment

By placing an order with BinWise Disposal, you confirm that you have read, understood and agreed to these Bin Rental Terms & Conditions.

You also confirm that you are responsible for ensuring that the materials placed in the bin comply with these terms and that the bin is used safely and properly throughout the rental period.